Got Questions? 1jili Has Answers.

Creating a 1jili account is quick and straightforward. Visit the 1jili Login page and click the registration option. You will need to provide your Philippine mobile number, create a secure password, and agree to the Terms and Conditions. After submitting your details, you will receive a one-time PIN (OTP) via SMS to verify your mobile number. Once verified, your account is active and you can proceed with identity verification (KYC) to unlock full deposit and withdrawal functionality.

The minimum age to register and play on 1jili is 21 years old. This is a strict legal requirement under PAGCOR regulations and Philippine law. All players must complete identity verification (KYC) to confirm their age before deposits and gameplay are permitted. Any account found to belong to a person under 21 will be immediately closed and all funds frozen.

To complete KYC verification on 1jili, you need to submit a valid Philippine government-issued photo ID. Accepted documents include:

• Philippine Passport
• Driver's Licence (LTO)
• SSS / UMID Card
• PhilSys National ID
• PRC Professional ID
• Voter's ID

You may also be asked to submit a selfie holding your ID for liveness verification. KYC is typically completed within 24 hours of document submission.

On the 1jili Login page, click the "Forgot Password" link. Enter your registered Philippine mobile number and you will receive an OTP via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support team for assisted account recovery. For security reasons, password resets require OTP verification and cannot be completed without access to your registered number.

No. Each player is permitted to hold only one 1jili account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in your name, contact our support team immediately.

1jili accepts the following payment methods for deposits by Filipino players:

• GCash — instant e-wallet deposits
• Maya (PayMaya) — instant e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: credit card deposits and cryptocurrency are not accepted on 1jili in compliance with Philippine regulations.

The minimum deposit on 1jili is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for verified accounts, though daily deposit limits may apply based on your responsible gaming settings.

GCash and Maya deposits are typically credited to your 1jili account instantly or within a few minutes. Bank transfers may take 15 minutes to 2 hours during business hours, and up to 24 hours for transfers made outside banking hours or on weekends. If your deposit has not appeared after the expected timeframe, contact our 24/7 live chat support with your transaction reference number.

Yes. 1jili provides deposit limit tools as part of our responsible gaming commitment. You can set daily, weekly, or monthly deposit limits through your Account Settings under the Responsible Gaming section. Lowering your limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions. Visit our Responsible Gaming page for more details.

Withdrawal processing times on 1jili vary by method:

• GCash / Maya — typically within 1 to 3 hours after approval
• Bank Transfer — 1 to 3 business days depending on your bank

Withdrawal requests are reviewed by our finance team before release. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on a business day are processed the same day. If your withdrawal has been pending for more than 24 hours, contact our support team with your transaction reference number.

The minimum withdrawal amount on 1jili is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. There is no maximum single withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional verification checks as part of our anti-money laundering compliance procedures.

Withdrawal requests may be declined for several reasons:

• Your account KYC verification is incomplete or pending
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your available withdrawable balance
• Your account has been flagged for a security or compliance review
• The bank account or e-wallet details provided do not match your registered name

If your withdrawal was declined, you will receive a notification with the reason. Contact our 24/7 live chat support for assistance resolving the issue.

1jili offers a welcome bonus for newly registered and verified players. The welcome package typically includes a first-deposit match bonus credited to your gaming wallet. The exact bonus amount and percentage may vary depending on current promotions. Check the Promotions section of your 1jili account after registration to see the latest welcome offer available to you. All bonuses are subject to wagering requirements before withdrawal.

A wagering requirement (also called a rollover or turnover requirement) is the number of times you must wager your bonus amount before it becomes eligible for withdrawal. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds can be withdrawn as cash. Wagering requirements vary by promotion and are clearly stated in each bonus's terms and conditions. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.

Yes, 1jili runs a referral programme that rewards you when you invite friends to join the platform. Once your referred friend registers, completes KYC verification, and makes their first qualifying deposit, both you and your friend may receive a referral bonus. The referral bonus amount and conditions are detailed in the current Promotions section of your account. Referral bonuses are subject to standard wagering requirements.

Most 1jili bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. If a promotion requires a promo code, you can enter it in the designated promo code field during the deposit process or in the Promotions section of your account. If you believe a bonus was not credited correctly, contact our support team within 48 hours of the qualifying action with your transaction details.

1jili offers a wide variety of online casino games for Filipino players, including:

• Slot Games — hundreds of video slots with various themes, paylines, and jackpots. Visit the Slot page to explore.
• Bingo — classic and modern bingo variants popular with Filipino players. See the Bingo page.
• Featured Games — including Ganesh Fortune and Super Wheel, two of our most popular titles.
• Live Casino — live dealer games streamed in real time. Visit the 1jili Casino page for details.

New games are added regularly, so check back often for the latest additions.

Yes, 1jili is fully optimised for mobile play. You can access the full 1jili gaming experience directly through your mobile browser on both Android and iOS devices — no download required. For the best experience, we recommend using an up-to-date version of Chrome (Android) or Safari (iOS). A dedicated app may also be available — check the 1jili homepage or your account dashboard for the latest download instructions.

Yes. All games on 1jili use certified Random Number Generator (RNG) technology to ensure that every spin, card draw, and game outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories to verify fairness and compliance with industry standards. 1jili operates under the PAGCOR regulatory framework, which requires all licensed platforms to maintain fair gaming standards.

Selected games on 1jili offer a demo or free-play mode that allows you to try the game without wagering real money. This is a great way to familiarise yourself with a game's mechanics, paylines, and bonus features before committing real funds. Demo mode availability varies by game and provider. Look for the "Try Demo" or "Free Play" option on individual game pages. Note that winnings from demo play cannot be withdrawn.

You can request a self-exclusion at any time through your Account Settings under the Responsible Gaming section. Choose your preferred exclusion period — 3 months, 6 months, 1 year, or permanent. Your exclusion will be activated within 24 hours and cannot be reversed during the exclusion period. If you need immediate assistance, contact our 24/7 live chat support team. For more information, visit our Responsible Gaming page.

If you are concerned about your gambling habits, help is available. You can:

• Use 1jili's built-in responsible gaming tools (deposit limits, session timers, cooling-off periods, self-exclusion)
• Contact PAGCOR's Responsible Gaming division at [email protected]
• Call the NCMH Crisis Hotline at 1553 (24/7, toll-free in the Philippines)
• Speak to our 24/7 support team who can guide you to the right resources

Remember: "Gambling is addictive. Know when to stop." There is no shame in asking for help — it is the responsible thing to do.

1jili uses industry-standard security measures to protect your account and personal information, including:

• SSL Encryption — all data transmitted between your device and 1jili is encrypted using 256-bit SSL technology
• Two-Factor Authentication (2FA) — OTP verification via SMS for login and sensitive account actions
• KYC Verification — identity checks prevent unauthorised account access and fraud
• Secure Payment Processing — all financial transactions are processed through verified and regulated payment channels

For your own protection, never share your password or OTP with anyone — including 1jili staff, who will never ask for your password.

To permanently close your 1jili account, contact our 24/7 live chat support team and submit a formal account closure request. Before closing, ensure that you have withdrawn any remaining balance, as funds left in a closed account may be subject to a review period. Permanent account closure is irreversible. If your reason for closing is related to problem gambling, we strongly encourage you to consider a self-exclusion first, which preserves your account data while preventing access. Visit our Responsible Gaming page for more options.